Quick Overview (Read This First!)

Every item is custom-made just for you, so here's what you need to know:

What We Stand Behind:

Printing errors on our end → We'll remake it
Wrong order shipped → We'll fix it
Damaged in shipping → We'll replace it
Lost in transit → We'll send another

What We Can't Accept Returns For:

You changed your mind → All sales final (it's custom-made for you!)
Your design has errors → Proofread before ordering
Colors look different than your screen→ We only print in CMYK on absorbent paper designed for fragrance (not glossy paper), which can result in muted colors
You picked the wrong fragrance → Review descriptions or order a sample pack first

Print Quality Issues

Contact us within 7 days if there's an issue
Include photos showing the problem
Cancellations may be possible → Email us IMMEDIATELY - we'll check if production started

Our Guarantee:

One courtesy remake per customer lifetime for any qualifying issue. We've got your back if something's legitimately wrong!

Before You Chargeback:

Email us first atsupport@makemyfreshener.com→ We'll make it right! Chargebacks without contacting us first hurt our small business and will result in account termination.

Questions or Issues?

Email: support@makemyfreshener.com
We typically respond within 1-3 business days.

Want more details? Keep reading below for the complete policy.

When Can I Get a Replacement?

We'll consider a replacement if there's a legitimate quality issue that's our fault:

YES - We'll Make It Right:

Print quality is significantly bad (blurry, smudged, way off color)
We shipped the wrong product entirely‍
Items arrived damaged or defective
Package got lost in shipping
Fragrance is defective (smells wrong, contaminated)

NO - These Are Normal or Your Responsibility:

You don't like how your design turned out (you approved it!)
There's a typo in your text (you wrote it!)
You uploaded the wrong photo (check before submitting!)
Colors look different than your computer screen (we only print in CMYK and can't guarantee exact color matching)
The paper texture feels different (it's designed to absorb fragrance)
You changed your mind about the fragrance
Minor size variations (within 1-2mm is normal)